Refunds & Shipping

What is your return policy?  

All items are final sale, there are no refunds. As we thrive on providing the best customer service possible, if you have any questions please contact us at paintedplushcosmetics@gmail.com and so we can further assist you. You will receive a reply within 48 hours.

What is your estimated processing time?

All orders are processed within 1-3 days. 

When will I receive my package?

We ship Monday through Friday, excluding weekends and all statutory holidays. 

Canada: 1-7 business days 
USA: 3-14 business days 
International: 7-21 business days (may be longer for slow-to-ship countries) 

What if my parcel arrives damaged?

We ask you contact us within 24 hours of receiving your shipment. Please contact us via email at paintedpluscosmetics@gmail.com.